Terms and conditions – UAE

Use of the website www.100x100chef.com and making purchases through it implies full and unreserved acceptance of the following Terms and Conditions.

1.IDENTIFICATION AND PURPOSE

COCINA SIN LÍMITES S.L. (CSL), with Tax ID No. B64888860, is the owner of the website. A selection of products is offered through 100x100chef.com, each with its own detailed information sheet (description, options or variables) and prices reviewed by CSL. If any pricing errors are detected, the customer will be informed at the time of order confirmation and before processing.

For purchases made from countries outside the European Union, CSL will not be responsible for local taxes, tariffs or customs clearance fees.

2. PURCHASE CONDITIONS

The use of services and the making of purchases through the website presupposes the acceptance of these conditions. CSL reserves the right to modify, at any time and without prior notice, both these conditions and the prices of the products, and may update them even on a daily basis depending on exchange rate variations or supplier requirements.

Likewise, CSL reserves the right not to fulfil an order due to force majeure. In such a case, the customer will be notified as soon as possible by email, and if payment has already been made (by credit card or bank transfer), the full amount will be refunded.

If a purchase is made by telephone or email, it will be understood that the customer is aware of and accepts these Terms and Conditions.

3. SUPPORT FOR PURCHASES

3.1 Purchase Process

The process for making a purchase is as follows:

• Product Selection:
• Click on ‘Add to basket’ on the product page. You can choose to ‘Continue shopping’ to continue exploring the website or ‘View my basket’ to review your basket.
• Order Review:
• On the order summary page, you can remove or change the quantity of products. Once you have checked that everything is correct, click on ‘Proceed to Checkout’.
• Identification and Purchase:
• Before proceeding to payment, it is necessary to collect some data for the management of the order. The customer can:
  • Register: If you already have an account, enter your email and password; if you don’t have one, you can create a new account by filling in the required fields.
  • In addition, by registering, you will have access to your customer page, where you can consult the complete history of your orders and manage your personal data.
  • Purchase without registering: Alternatively, you have the option of purchasing as a guest, providing only the necessary shipping and billing information. This option allows you to complete the purchase without having to create an account.
• Address:
• Select or add the delivery address and, if different, the billing address.
• Shipping:
• The delivery options available for the order will be displayed. To continue, confirm that you have read and accepted the general sales conditions.
• Payment:
• Select the payment method that suits you best and finalise the purchase. You will receive an email with the order confirmation and the reference number for any queries.

3.2 Order Tracking

Once you have made your purchase, you can track your order through:

• Email: You will receive informative notifications about the status of your order.
• User account: You can check your order history and the status of each order.

It is important to keep hold of your order number, as it will facilitate any communication related to it.

4. PAYMENTS AND PROMOTIONS

4.1 Payment Methods

Various payment options are offered, guaranteeing that all data is protected by SSL certificate:

• Bank Transfer:
• After confirming the purchase, you will receive an email with the details necessary to make the transfer. It is essential to include the order number in the reference field. You have a maximum of 10 days to make the transfer; after this period, CSL does not guarantee the availability of stock.
• Credit Card:
• No additional fees apply. The charge will be made immediately before the goods are shipped.
• Shipping by E-mail:
• This method is intended for orders that require coordination with distributors or special conditions. Once the order is received, a proposal will be sent to you to coordinate payment and delivery.
• Proforma:
• A detailed proforma will be sent to the customer with the complete order and the total amount to be paid. Once the customer accepts the proforma, he/she must proceed to make the corresponding payment in order for the order to be processed.

4.2 Promotions

Current promotions will be announced on the website and may be subject to specific conditions.

5. SHIPPING POLICY

• • Shipping Costs:
  • Shipping costs are calculated automatically based on the weight, volume and destination of the order, and are not included in the price of the products.
  • Management and Delivery Time:
    • International Shipments:
    • Orders to countries outside Spain and Portugal will be sent via DHL, with an approximate international transit time of 7 days from receipt of payment or order confirmation, not including possible delays due to customs procedures.
    • Shipments to Spain and Portugal:
    • Orders for Spain and Portugal will be made through the Tipsa service, with an estimated delivery time of 24 to 48 hours from order confirmation.
  • Door-to-Door Service:
  • Delivery is made directly to the address indicated. If it is impossible to make contact, a notice will be left to arrange a new delivery. You can request the tracking number at any time.
  • Insured Shipping Option:
  • You have the option of purchasing insured shipping if you consider it necessary.

6.TAX POLICY

• Purchases in the European Union:
• If you are a company and have a valid VAT number, you must enter it correctly during the registration process. In this case, the system will detect it automatically and you will be exempt from paying taxes, which will not be reflected in the final price.
• Otherwise, the corresponding VAT will be applied (for example, 4% for books and 21% for all other products).
• Exports:
• For purchases outside the European Union, the transaction is exempt from VAT. However, the buyer will be responsible for taxes, duties and other expenses derived from customs clearance in their country.

7. CONFIDENTIALITY POLICY

CSL guarantees the absolute confidentiality of the personal data provided in the purchase process, which will be incorporated into a database exclusively owned and used by the company. In compliance with current data protection regulations, the customer may exercise their rights of access, rectification and cancellation at any time by contacting us via the ‘Contact’ link on the website.

8. MODIFICATIONS TO THE TERMS AND CONDITIONS

CSL reserves the right to modify these Terms and Conditions at any time. Updates will be published on the website, so it is recommended that you review them periodically. Continued use of the site after any changes implies acceptance of the modified conditions.

9. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions are governed by Spanish law. In the event of any controversy or conflict arising from their interpretation or fulfilment, both parties submit to the jurisdiction of the Courts and Tribunals of the Province of Barcelona.

10.CONTACT US

If you have any questions, comments or queries regarding these Terms and Conditions, you can contact our Customer Service team by any of the following means:

• Email: web@100x100chef.com
• Telephone: +34 93 429 63 40
• Address: Calle Joan Peiró i Belis, 2, 08339 Vilassar de Dalt, Barcelona