Terms and conditions for official INTERNATIONAL distributors

Advertising / Use of registered trademarks

Cocina sin Límites, S.L. is the legal owner of the 100%Chef® and 100%Barman® products and brands, as well as the legal rights to use names, texts, and images, and is ultimately responsible for approving the final prices of these products before they reach the end customer. As a distributor and in acceptance of this commercial agreement, you may not create, publish, distribute, or print any material for marketing operations, promotions, etc., in any type of medium or channel, whether physical, electronic, or audiovisual, about the products distributed or manufactured by Cocina sin Límites, S.L. and/or under its 100%Chef® or 100%Barman® brands without the written consent of Cocina sin Límites, S.L.

Relationship between the parties

The parties’ relationship is a distribution relationship. Distributors are “independent businesses” and are not considered employees or direct agents of Cocina sin Límites, S.L. As an independent business, you are not authorised to represent or make claims on behalf of Cocina sin Límites, S.L., either in writing or in any other medium, without the express permission of Cocina sin Límites, S.L.

Modification

Cocina sin Límites, S.L. reserves the right to modify any terms and conditions contained in this commercial agreement of good practice. Likewise, either party may terminate this agreement by giving two months’ written notice with acknowledgement of receipt. However, Cocina sin Límites, S.L. may terminate this agreement without prior notice in the event of a breach by the distributor of the conditions agreed herein or if their actions damage the image or brands of Cocina sin Límites, S.L., which reserves the right to take further legal action.

Confidentiality

All information, data, documents, etc. generated within the framework of this agreement and the subsequent commercial relationship, including tax, commercial, sales, private terms or agreements, rates, graphic and electronic design media, customer lists, etc., are strictly confidential, with each party being responsible for their protection and safeguarding against transmission to third parties.

Recommended Retail Price (RRP)

Cocina sin Límites, S.L. will provide you, as a distributor, with an RSP for all items, which will be the reference price for the end customer. Cocina sin Límites, S.L. will apply its discount as an official distributor to this RSP.

General terms and conditions of sale INTERNATIONAL

Orders. All orders, which will be processed within a minimum of 48 hours, should be sent by email to: orders@100x100chef.com, indicating your company name, tax identification number, address and delivery times, contact person, etc. as well as the REFERENCE AND NAME OF THE ITEM, the REQUIRED QUANTITY (in number of boxes, not units per box), respecting the minimum quantities per reference. Each order generates an individual order number and if this is already closed, subsequent additions will generate a new order. The MINIMUM ORDER to benefit from discounts is 1,000 € (net price, excluding taxes).

Prices. Our rates may be modified during the course of the year and you will be notified sufficiently in advance of their application. These do not include VAT. For large quantities or customised orders, please contact us. Prices are EXW Barcelona, Cocina sin Límites, S.L.

Invoicing. Goods will be invoiced according to the current price list. If a quote/proforma invoice is requested, it will be valid for a period of 15 days from the date of issue.

Transport. To your delivery address (we do not ship to third-party customers). It is essential that you provide us with: Full address, Contact person, Telephone number, Delivery times, etc. You can request a quote from us for the costs or arrange collection yourself.

Transport insurance. All our items are properly packaged and checked before being shipped. Therefore, Cocina Sin Límites IS NOT RESPONSIBLE FOR DAMAGE OR LOSS OF GOODS CAUSED DURING TRANSPORT, except for damage covered by CRM, IATA or equivalent insurance. We therefore recommend that you take out additional insurance before accepting the proforma invoice in order to avoid any subsequent incidents. If you do not do so, Cocina sin Límites will not be responsible for replacing the product.

Payment. Payment shall be made in advance by bank transfer charged to your account (OUR). VERY IMPORTANT: As a preventive measure against possible fraud, with the serious financial and organisational damage that this can cause, would like to inform you that Cocina sin Límites, S.L. will not request any changes to your account or bank details via email. If you receive any request for a change of bank account via email, please DO NOT comply and contact us by telephone to report the incident. Cocina sin Límites, S.L. is not responsible if the customer makes a payment to a bank account other than the following: ES91 2100 0848 0802 0024 8634 SWIFT: CAIXESBBXXX

Warranty.All our products, due to their professional nature and based on this commercial relationship between professionals (not consumers), have a one-year warranty from the date of invoice to the end customer. These warranties are subject to compliance with the maintenance and use conditions specified in each manual.

If the distributor agrees to sales to consumers, it shall be obligated to hold Cocina sin Límites harmless from any claims that may be brought against it by such consumers, in accordance with current consumer and user protection regulations.

Likewise, Cocina sin Límites reserves the right to seek compensation from the distributor for any damages that may be caused to Cocina sin Límites as a result of, among other things, any claims, lawsuits, administrative or disciplinary proceedings that may be brought against Cocina sin Límites in application of such consumer and user protection regulations.

Revision. Cocina sin Límites, S.L. reserves the right to discontinue any product, alter or revise specifications, packaging or design on an ad hoc basis.

Claims and Expenses. All orders are carefully packed to ensure maximum protection of the products during transit. Please inspect the condition of the outer packaging or master box upon delivery. Despite our best efforts to properly protect all items for shipment, if any item arrives damaged, or if the box shows signs of impact, damage, mishandling, tampering, opening, or loss, it is essential that this be noted on the delivery receipt and immediately reported to the carrier.

Even if the external packaging appears to be in perfect condition, it is mandatory that the following note be added to the carrier’s POD (Proof of Delivery) at the time the goods are received: “Received subject to inspection.”

Afterwards, you must complete the carrier’s claim form and notify Cocina sin Límites, S.L. within 48 hours of receipt of the goods for domestic shipments, so that we may also file a claim if applicable. Please provide photographs of the outside and inside of the damaged box, the affected product, the shipping label, the delivery receipt, as well as an official damage report together with a copy of the claim submitted to the carrier, by email to orders@100x100chef.com.

No claims will be accepted after the above-mentioned deadlines.

No returns of merchandise, whether used or unused, will be accepted without prior authorization from Cocina sin Límites, S.L. Any merchandise returned or sent back to Cocina sin Límites, S.L., for any reason whatsoever, must be shipped at no cost to Cocina sin Límites, S.L.

If a return is approved, Cocina sin Límites, S.L. will apply a 10% restocking fee based on the value of the returned product to cover handling and warehouse processing costs generated by the return.

If the reason for the return is an error attributable to Cocina sin Límites, S.L., the corresponding corrected invoice or credit note will be issued.

If the claim concerns a product covered under warranty, Cocina sin Límites, S.L. will assume, where applicable, the costs of repair, replacement parts, and return shipping expenses back to the distributor.

Acceptance. Placing an order implies acceptance of our terms and conditions of sale. In the event of a dispute, only the courts designated by Cocina sin Límites, S.L. shall be valid and competent.

Delays in shipping. If the goods have not been collected within a reasonable period of ten (10) days after notification that they are ready for delivery, Cocina sin Límites, S.L. reserves the right, at its sole discretion, either to dismantle the order and recover the goods, charging a handling and administrative fee of €100, or to charge a storage fee of €30 per box or pallet, plus applicable taxes, for each week the goods remain uncollected.

Furthermore, Cocina sin Límites, S.L. reserves the right not to refund any deposits, advance payments, or amounts paid on account for special production runs or high-volume orders required for the fulfillment of the Customer’s order.

Renewal. To maintain official distributor status, annual turnover of more than 20,000 € (net price, excluding taxes) must be achieved in the first year. For subsequent renewals, the amount purchased from 100% Chef cannot decrease by more than 10% compared to the previous year.

Initial order: The first order must exceed 5,000 €. This order is intended to provide commercial samples to equip your showroom or demonstration room.

Commercial sales area. The distributor may only make sales within the country in which they are registered as a company. If they occasionally have to make a sale abroad, they must notify Cocina sin Límites, S.L. for approval. Cocina sin Límites, S.L. does not participate in or authorise you, as an official distributor, to sell our products on any marketplace.

Delays in collection. If, within a reasonable period of 1 month after notifying you that the goods are ready for delivery, they have not been collected, Cocina sin Límites, S.L. reserves the right to either dismantle the order and recover the goods, or to charge a weekly storage fee of €30 plus tax for each box or pallet. Likewise, Cocina sin Límites, S.L. reserves the right not to refund amounts paid on account for special productions or high volumes required to fulfil your order.

Stock reservations: Stock reservations will be valid for up to 15 days; after this period, the products will be returned to sale.

Minimum orders: orders must exceed 2,000 €; otherwise, they will not be processed or prepared for shipment. If you need to place an order for a smaller quantity, distributor discounts will not apply.

Minimum stock: As far as possible, distributors must maintain sufficient stock to ensure optimal service for their customers, avoiding stock shortages and order delays. We recommend providing advance notice of high-volume operations to ensure safety stock is available at our facilities for these customers.