Returns and exchanges – IR
Terms of Purchase
This policy applies to 100%Chef products supplied by Redmond Fine Foods Limited to professional customers in Ireland.
- General
100%Chef products are supplied for professional use. Returns and exchanges are therefore subject to strict controls.
- Reporting Issues
Any issues relating to delivery, damage, defects or incorrect items must be reported within 24 hours of delivery.
Please contact info@redmondfinefoods.ie and include the invoice number, product details and supporting photographs where applicable.
- Eligible Returns
Returns or exchanges may be considered where:
– goods are damaged in transit
– incorrect items are supplied
– products are defective on arrival
Items must be unused and returned in original condition, where applicable.
- Non-Returnable Items
Returns are not accepted for:
– change of mind
– normal wear and tear
– misuse or incorrect handling
– customised or special-order items
- Resolution
Subject to inspection, Redmond Fine Foods may offer a replacement, credit note or refund. The method of resolution is at the discretion of Redmond Fine Foods.